Vendor Policy

Vendor onboarding

Vendors must provide accurate business identity, GST/PAN where applicable, trade licenses, bank details, authorized representative details and operational contact information.

Service and product standards

• Represent services, availability, pricing and credentials truthfully.
• Meet agreed timelines and quality commitments.
• Cooperate with support, audit, KYC and dispute reviews.
• Do not bypass GARUDAYA marketplace or payment records where platform terms require them.

Suspension

GARUDAYA may suspend vendor access for fraud, repeated complaints, unsafe products, non-compliance, misleading claims, payment disputes or document irregularities.

Official contact and notices

Questions about vendor policy should be sent from the registered account email wherever possible. GARUDAYA may request order IDs, application IDs, invoice numbers, KYC references or proof of authority before sharing account-specific information. Official notices may be sent to legal@garudaya.in; operational support may be sent to support@garudaya.in. Registered office: C/O Sabita Jena Nuagam, Dasamundali, Sheragada, Aska, Ganjam – 761106, Odisha, India.