GARUDAYA policy

Grievance Redressal Policy

How users can raise complaints and how GARUDAYA should triage, acknowledge and resolve them.

Applies to:
Customers, farmers, sellers, vendors, exporters and enterprise stakeholders.

Last updated:
23 July 2026

Entity:
GARUDAYA PRIVATE LIMITED / GARUDAYA AGRO INDUSTRIES

How to raise a grievance

Send the complaint to support@garudaya.in or legal@garudaya.in with account email, order/service/application ID, issue summary, supporting evidence and desired resolution.

Resolution workflow

StagePurpose
AcknowledgementConfirm receipt and reference number where available
TriageRoute to support, KYC, accounts, seller, logistics, export or legal desk
InvestigationReview records, documents, audit logs and counterparties
DecisionProvide outcome, next steps or escalation path

Timelines

GARUDAYA should publish exact acknowledgement and resolution timelines after legal approval. [Legal approval required before production publication: GARUDAYA should confirm exact timelines, jurisdiction wording, fee treatment, regulatory classifications and escalation officers with counsel.]

Official contact and notices

Questions about grievance redressal policy should be sent from the registered account email wherever possible. GARUDAYA may request order IDs, application IDs, invoice numbers, KYC references or proof of authority before sharing account-specific information. Official notices may be sent to legal@garudaya.in; operational support may be sent to support@garudaya.in. Registered office: C/O Sabita Jena Nuagam, Dasamundali, Sheragada, Aska, Ganjam – 761106, Odisha, India.

DeskEmail
Legallegal@garudaya.in
Supportsupport@garudaya.in
Accountsaccounts@garudaya.in
KYCkyc@garudaya.in
Exportexport@garudaya.in