Buyer Policy

Ordering and enquiries

Buyers must provide accurate billing/shipping addresses, GST details where applicable, delivery contact information, product requirements and lawful purchase intent.

Inspection and disputes

Buyers should inspect deliveries promptly and submit disputes with order ID, photos, delivery date, batch/lot details and clear issue description.

Prohibited buyer conduct

• False chargebacks or fraudulent disputes.
• Harassment of farmers, sellers, vendors or support teams.
• Misuse of export, tax or regulated-product workflows.
• Attempts to bypass platform records where prohibited by terms.

Official contact and notices

Questions about buyer policy should be sent from the registered account email wherever possible. GARUDAYA may request order IDs, application IDs, invoice numbers, KYC references or proof of authority before sharing account-specific information. Official notices may be sent to legal@garudaya.in; operational support may be sent to support@garudaya.in. Registered office: C/O Sabita Jena Nuagam, Dasamundali, Sheragada, Aska, Ganjam – 761106, Odisha, India.