Help center

Find the right GARUDAYA support path

Use these guided topics for marketplace buying, farmer onboarding, seller/vendor operations, KYC, payments, refunds, export support, legal policies and compliance questions.

Contact support

Registration and KYC

Choose the correct role, complete the multi-step form, verify mobile/email and upload required documents from the secure profile vault after account creation.

Marketplace buying

Search products, compare listings, add to cart, complete checkout, download invoices and track shipment/order support records where enabled.

Farmer support

Understand farm profile, crop details, product listing, FPO, bank and identity requirements before selling through GARUDAYA.

Seller and vendor operations

Review listing, inventory, GST/PAN, warehouse, dispatch, cancellation and quality-dispute responsibilities.

Export readiness

Review IEC, export documents, shipment records, buyer communication and regulatory caveats for export workflows.

Payments and refunds

Understand gateway readiness, server-side amount validation, reconciliation, refund eligibility and manual payment support.

Privacy and security

Learn how KYC, documents, profiles, logs, roles and approved-device admin security are handled.

Grievance redressal

Use the formal grievance path for unresolved KYC, account, order, payment, support, legal or marketplace issues.