Return & Replacement Policy

Inspection at delivery

Buyers should inspect quantity, packaging condition, visible damage and product mismatch at delivery and report issues with photos, order ID and delivery details as soon as practical.

Perishable and agriculture goods

Fresh, perishable, custom-packed, export-bound or rapidly deteriorating products may have limited return eligibility. Exact windows and commodity-specific rules require legal and operations approval. [Legal approval required before production publication: GARUDAYA should confirm exact timelines, jurisdiction wording, fee treatment, regulatory classifications and escalation officers with counsel.]

Replacement process

• Support records the complaint and evidence.
• Seller/farmer is asked for dispatch and quality records.
• Admin decides replacement, partial adjustment, refund review or rejection.
• Fraudulent, late or unsupported claims may be declined.

Official contact and notices

Questions about return & replacement policy should be sent from the registered account email wherever possible. GARUDAYA may request order IDs, application IDs, invoice numbers, KYC references or proof of authority before sharing account-specific information. Official notices may be sent to legal@garudaya.in; operational support may be sent to support@garudaya.in. Registered office: C/O Sabita Jena Nuagam, Dasamundali, Sheragada, Aska, Ganjam – 761106, Odisha, India.