Who can register on GARUDAYA?
Supported public roles include Farmer, Seller, Vendor, Buyer, Exporter, Company and Employee workflows where enabled. Admin access is not public and is restricted to pre-authorized internal users.
FAQ
Frequently asked questions
Practical answers for farmers, buyers, sellers, vendors, exporters, companies, employees and support teams using GARUDAYA AGRO INDUSTRIES.
Accounts and verification
Is email verification required?
Yes. Email verification is mandatory before the profile can progress into the normal verified workflow.
Is mobile OTP required?
Yes. Mobile OTP must be verified before final registration submission and is rechecked server-side before mobile verification is recorded.
Why does GARUDAYA ask for KYC?
KYC helps prevent duplicate accounts, false identity, payout fraud, tax misuse, unsafe listings and unauthorized export or regulated-product activity.
Marketplace and orders
Can farmers sell directly?
GARUDAYA is designed to help verified farmers and farmer-linked sellers prepare products for direct market access, subject to KYC, stock and product moderation.
Are all products sold by GARUDAYA?
Some products may be listed by third-party farmers, sellers or vendors. GARUDAYA provides technology, records, moderation and support unless a specific listing or agreement says otherwise.
How are invoices generated?
Invoices are tied to order/payment records where enabled. Tax treatment and invoice format should be verified by GARUDAYA accounts and legal teams before production launch.
What if a product is damaged?
Report the issue promptly with order ID, photos, delivery details and packaging evidence. Support will review under the return/replacement and refund policies.
Payments, refunds and shipping
Which payment methods are supported?
The platform architecture supports payment-gateway and manual/bank-transfer workflows where configured. Live methods depend on approved provider credentials.
How long do refunds take?
Exact refund timelines require GARUDAYA legal/accounts approval and payment-gateway confirmation before production publication.
Who handles delivery?
Delivery may involve sellers, farmers, GARUDAYA operations and logistics partners depending on the order. Shipment records should be checked from the order dashboard where available.
Do export shipments have different requirements?
Yes. Export shipments may require IEC, invoices, packing lists, certificates, buyer documents, customs and carrier/container coordination.
Support and legal
How do I contact support?
Use support@garudaya.in for operational support and include order, profile, service or application references.
Where do legal notices go?
Legal, privacy, copyright and compliance notices may be sent to legal@garudaya.in.
Where can I read all policies?
Use the website footer Legal Center links for privacy, terms, payment, refund, shipping, KYC, seller, buyer, farmer, vendor, exporter and security policies.
Are policy timelines final?
Statements marked for legal approval are operational placeholders until GARUDAYA management and counsel approve exact production wording.