Corporate Legal & Compliance

Refund, Return & Cancellation Policy

Last Updated: 9/13/2026

1. General Policy

Garudaya Private Limited operates across multiple sectors (Agro Industries, SaaS, Logistics, Compliance). Due to the varied nature of our goods and services, our return and refund policies are segmented by operating division.

2. Digital Services & Subscriptions (Multivendor Commerce)

The ₹109 subscription/service fee for the Garudaya multivendor commerce platform is strictly non-refundable once the vendor account is activated and access to the digital infrastructure is granted. This ensures a secure and verified environment for all rural entrepreneurs.

3. Legal & Business Compliance Services

Fees paid for company incorporations, FPO registrations, GST filings, and other legal compliance services are non-refundable once the process has been initiated and government challans/fees have been generated and paid on your behalf.

4. Garudaya Agro & Logistics

• Perishable Goods: Due to the perishable nature of agricultural produce, we do not accept returns once the delivery has been accepted. Claims for damaged goods must be reported within 24 hours of delivery.
• Bulk B2B Orders: Cancellations are subject to the specific Master Service Agreement (MSA) signed during procurement.

5. Process for Claims

To initiate a valid refund request, please email our support desk at support@garudaya.in with your invoice number and detailed photographic evidence where applicable.